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CRS’s Privacy Policy

Who are we?

We’re CRS Limited and we operate under the name CRS. We specialise in Claims Management Services.

We’re regulated by the Financial Conduct Authority under FRN 937096 and our data protection registration number with the Information Commissioners Office is A8986071.

This notice explains how and why we use your personal data when you contact us to potentially start a claim (you’re a Potential Client), or contract for our Claims Management Services (you’re a Client).

Have a question about something in this notice, or want to contact our Data Protection Officer? Complete a contact us form and highlight it for the attention of the DPO.

Navigating this Privacy Policy

For the purposes of data processing, we refer to you as either a Potential Client or a Client depending on your relationship with us. So that you can navigate your way through the policy easily, we’ve split it into three sections:

Throughout this policy, we refer to your personal information as your data.

Potential Clients

Why we require your data

When you provide your data to us, you consent to us using your personal information to:

The data we require

When you’ve contacted us about your claim, in order to move forward we need you to provide your full name, postal address, telephone number, and email address. We’re likely to also need information about your case, such as the events that took place as well as the amount that you lost.

Once we receive this information, we’ll use your data to email you a Welcome Pack that includes full information about our services for you to sign. If you don’t want to provide this information or sign our contract contained in the welcome pack, then we won’t be able to offer our Claims Management Services to you.

Data Retention

We’ll keep your contact details following an inquiry for a maximum period of three years. During this time we may contact you using the contact details you provided in order to offer you our Claims Management Services. We’ll reach out using the contact methods you’ve selected, which could include:

We’ll take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. We’ll store all the personal information you provide on our secure servers that are subject to strict security requirements.

Withdrawing your consent

You can withdraw your consent to us contacting you through any medium at any time. You can do so verbally via telephone or in writing via email, live chat, or through the post using our contact details.

Clients

The data we require

When you’ve contracted with us, we need you to hold your full name, postal address, telephone number, and postal address. We need to hold details about your case, such as the events that took place as well as the amount that you lost.

In the process of working your claim, we speak to the banks / lenders relevant to your claim and potentially the Financial Ombudsman Service. During this process, we may obtain and store other personal data, such as bank account details or finance agreements relevant to the claim and complaint reference numbers. If you don’t want us to process this information, then we won’t be able to offer our Claims Management Services to you.

How we’ll process your data

While using our Claims Management Services, you agree for us to process your personal information through signing our Letter of Authority which means you agree to our Terms & Conditions, allowing us to:

Data Retention

Once you’ve entered into a contract with us, we’ll keep your data for as long as necessary to fulfill the purpose it was collected for (our Claims Management Services). We’ll normally keep your data for 6 years starting from the date of the conclusion of your last contract. After this time has expired, we’ll delete the information or anonymize it so that it can’t be linked to you.

The retention of your data enables us to provide our Claims Management Services to you and fulfill our legal obligations including our accounting requirements and our regulatory obligations, such as complaint handling.

Everyone

Marketing

We use marketing to let you know about our services offered as well as any other services that may be of interest to you, including developments that could have an impact on the original service you engaged with us on, new claim areas, and/or similar services.

Should you no longer wish to receive information about similar products and services, you can always object to receiving marketing communications from us and we’ll stop processing your data for marketing purposes. You’re able to withdraw your consent verbally via telephone or in writing via email or post using the contact details at the start of this policy.